Who handles refunds
Paddle is our merchant of record, so it processes every payment and every refund. Refunds always go back to the payment method you used.
Your first charge
If the Managed plan is not right for you, ask for a refund within 14 days of your first charge and we will refund it in full, no questions asked.
Renewals
Later monthly renewals are not refunded for partly used months. Cancel before your renewal date and you will not be charged again. If you were charged by mistake, or Kenmi was down for a long stretch, write to us and we will make it right.
This policy does not take away any refund rights you have under the law where you live.
How to ask
Either of these works:
- Go to paddle.net, or use the link in your Paddle receipt email, and request a refund there.
- Write to support@kenmi.app from the email you subscribed with.
How long it takes
We answer refund requests within 2 business days. Once approved, Paddle usually returns the money within 5 to 10 business days, depending on your bank.